The health and safety of our people and clients is paramount and throughout the current COVID-19 pandemic we have observed strict protocols to help protect them and to continue to provide all clients, existing and new, with uninterrupted service.
Since the onset of Lockdown, following the Government statement on March 23rd, all our employees have been delivering client work via remote access. We have put in place comprehensive and robust systems so that all staff are able to maintain business as usual, and we are very well resourced to continue to deliver the best possible service for all clients, new and existing. We have in place the ability to conduct client meetings via Skype or alternative video conference call facilities, whichever is most appropriate.
We have also conducted a thorough Risk Assessment across all our offices and, following more recent Government guidance, we are very pleased to advise that we are now in a position to offer face-to-face meetings with clients if they wish, whilst continuing to observe the latest Government and Public Health England guidance on conducting meetings in person. Visitor Guidelines for meetings at any of Rayden’s offices are available here. There is also more detail on the Risk Assessment policy on our Policies page.
We will of course continue to maintain close contact with clients personally in order to confirm or change arrangements to any meetings they are expecting to attend, or if any adjustments need to be made to timings of the delivery of any work. If Government and Public Health England guidance changes again, and our plans need to be updated in future to reflect new guidance, we will keep our website updated.
For existing clients, please do get in touch with your key contact if you have any further questions and to find out more about the ways we can communicate with you remotely or if you wish to conduct meetings in person. For new clients we are also very much open for business for initial fixed fee meetings which can be conducted in person or remotely via Skype, Zoom or other conference call facility if you prefer. For any clients wishing to have a meeting in person we will provided detailed instructions about how those meetings will be conducted and protocols that our visitors are expected to observe.